What should I do with threats that are not neutralized?

Sometimes does not neutralize the threats it detects. In most cases, this is because the threats are contained in a compressed or self-extracting file. In this case, check the extension of the threats detected. If the threats detected in the file have .exe, .scr or .dll extensions or similar executable format, we advise you to delete the file directly.

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Below we list the circumstances in which cannot neutralize detected threats, and the steps to follow to complete the disinfection in each case.

The threat has not been neutralized because...

1. It is in a compressed or self-extracting file.

2. You must restart your computer.

3. You do not have sufficient permissions.

4. An Internet connection is required.

5. The virus is in a network folder.

6. The virus has been detected in a read-only drive.

7. Unconnected removable drive.

Important: Make sure your computer is connected to the Internet before starting the scan to ensure maximum detection capacity.